About us
A bit about what drives us, our values and history
targetconnect Student Services CRM
Modern student support and case management
Delivering efficient, student-centred services
Student services teams are managing increasing demand while students expect fast, personalised and seamless support experiences.
Disconnected systems, email inboxes and manual processes create risk, inefficiencies and make it difficult to understand students needs and intervene early.
The targetconnect Student Services CRM provides a centralised platform for managing enquiries, cases, workflows and service delivery.
Helping institutions improve service quality, reduce risk for student and increase operational efficiency.
Support Students at Every Step
End-to-end student support
Manage enquiries, cases and interventions through a single platform. Route enquiries to the right team and allow students to track where their enquiry is. Stop student from falling through the gaps.
Workflow automation
Automate routing, escalation and case progression. Identify and Address issues before they become acute and gain a better understanding of student journeys. Enable staff to focus on complex support needs rather than administration.
Complete student record
Provide staff with a holistic view of student interactions and support activity. Tailored access is built in so colleagues only see what they need to see about the students depending on their job role.
Service consistency
Standardise processes and improve quality across teams. Create template response to save time and ensure consistency in managing similar enquiries. Ensure consistent response times across teams.
Self-service
Understand analyse repeat enquiries then reduce demand through pathways, knowledge resources and automated guidance. Offer 24/7 support through self-service resources which guide students through your processes step-by-step.
Queue management
Monitor workloads, response times and service performance. See frequent queries and create self service pathways so students can access self -service support and reduce enquiry volume.
Cross-service collaboration
Improve referrals and collaboration across student-facing teams as well as into departments and faculties. Reduce the risk of student enquiries getting lost, forgotten or misdirected. Minimise the chances of students falling through the gaps.
Student friendly and Mobile responsive
Designed with students in mind, easy to use interface that are mobile responsive and accessible by default.
Appointment Management
Allow students to book appointments with a range of services. Automate reminders, save notes, assign post appointment tasks and follow ups.
Designed for Student Casework Management
Casebooks allows you to store case notes safely and securely – giving those who need it an ‘at a glance’ view of a student’s interactions and needs.
Service analytics and insight
Track demand, case types, resolution times and service effectiveness. Understand emerging trends and student needs.Support evidence-based decision making and resource planning.
Frequently asked questions
We’d love to chat so please get in touch or take a look at these FAQs.
Is risk flagging available as a feature?
It is, and it is customisable to your institution’s definitions and thresholds of risk.
Can you set different SLAs for different types of query?
Yes, you can. You can also create response timelines which will be visible to the student.
Can the student track referrals between services?
Yes, the referral will be visible to the student and the SLA will reset according to the department’s parameters.
Can you have different access permissions for different roles?
Yes the platform allows you to set access permissions at a variety of levels from teams to individuals.
Does the platform support SSO?
Yes the platform supports single sign on.
Can the platform integrate with existing university systems?
Yes. The platform supports integrations with student records systems, virtual learning environments, authentication services and other institutional technologies.
Why targetconnect?
A modern CRM designed specifically for higher education student services, combining case management, workflow automation and actionable insight.
